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SHIPPING & RETURNS

Shipping Policy:

Kawaii Girl Cosmetics ships worldwide to domestic and international postal addresses. All packages are mailed from the United States. Within the US, all items are set to a default shipping method via USPS Priority Mail with tracking details for your convenience. Rates are dependent upon the buyer's location and will be calculated during the checkout process. Typical handling time ranges from 1 to 2 business days prior to shipping. With the exception of adverse weather or situations beyond the control of KGC, Priority Mail within the US maintains a door to door ship window of 1 to 4 business days depending on the buyer's location. For expedited shipping please select from the available options during the checkout process.

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For international customers, the default shipping method is USPS International Priority Mail with tracking details for your convenience. Pricing and delivery time tables are dependent upon the buyer's location. Prices will be reflected during the checkout process. Typical handling time ranges from 1 to 2 business days prior to shipping.


Return Policy:​

KGC only accepts returns for damaged or incorrect orders. To initiate a return, please contact KGC to request a complimentary return shipment label. Orders shipped to Alaska, Hawaii, an APO/FPO address, Puerto Rico, any other U.S. territory or international locations are ineligible for a complimentary return label.

 

Refund Policy:

In the event of a damaged shipment, KGC will replace the damaged item(s) or offer a full refund of the purchase price plus shipping costs which will be credited via the original payment method used during checkout. Refunds must be initiated within 28 days from the date of package receipt for full refund to the original payment method. Returns initiated after 28 days from the date of package receipt will be processed for merchandise credit at the purchase price at the time of checkout excluding shipping costs.

 

Exchange Policy:

KGC only accepts exchanges for customers who receive damaged or incorrect orders.

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